COVID-19 Information And Tools
Insurance dealings are complicated enough without the added pressure of COVID-19, but we find ourselves in this new normal. This fluid and constantly changing situation has created unique needs for customer interactions.
To make it easy, we have moved all the latest and most up to date information and tools on this page. This page is updated the moment things change, so you can be sure it reflects the most current changes.
Estimating And Drop Off Process
As an essential business, we have remained open during the COVID-19 pandemic, but we have made drastic changes to our process.
We are limiting the number of customers to no more than ten in our office to comply with state law. We prefer that our customers schedule an estimate appointment so that we can prepare for your arrival.
In between each guest, we sanitize the waiting and reception areas for the safety of all. In order to do an estimate on your vehicle, the vehicle needs to be dropped off and paperwork needs to be signed.
However, if you prefer, we can make pick up and drop off arrangement with our Towing Company in order to limit your exposure. We also offer e-signing of documents for your safety and convenience.
Touchless Payment Options
To minimize your time and contact with our office, we are offering online payments to take care of your deductible, or full payment if you are paying out of pocket.
Pick Up Process
Before you arrive to pick up your vehicle, we will do a full detail and a final sanitization so that you have nothing to worry about. Our porter will take every precaution to avoid contamination.